Embrace what’s next.
Create new possibilities.

Job Purpose and Impact

The Specialist, Process Design job executes goals and objectives aimed at enhancing organizational performance and customer satisfaction. With limited supervision, this job performs activities to streamline operations, reduce waste, and optimize workflows. This job partners to support the application of business process management and leverages Lean Six Sigma continuous improvement tools and methodologies to drive performance improvement. This job supports increased consistency, process management maturity, and the standardization, harmonization, and simplification of processes to create value for a specific business, function and geography.

Key Accountabilities

• BUSINESS PROCESS MANAGEMENT FRAMEWORKS & METHODOLOGIES APPLICATION: Supports a fit-for-purpose application of business process management frameworks and methodologies, ensuring consistency, efficiency and feedback incorporation.  

• PROCESS MODELING: Aligns information gathering, interviews, workshops, and implements detailed process models and documentation aligned with frameworks and methodologies.  

• PROCESS IMPROVEMENT: Partners and leverages Lean Six Sigma tools and methodologies to review and assess existing processes, supporting initiatives to increase efficiency and value, and assists in reducing waste.  

• PROCESS ASSESSMENTS & DATA ANALYSIS: Uses data insights to support processes review, find improvement opportunities, and apply effective analysis tools.  

• DESIGN SOLUTIONS: Supports solution design and workshop facilitation with applicable business stakeholders to achieve the desired outcome.  

• CONTINUOUS IMPROVEMENT: Works with applicable business stakeholders to connect teams and process that enable and embed a culture of continuous improvement.  

• TECHNOLOGIES ADOPTION: Partners to implement and support the adoption of technologies and automation tools for process improvement and operational excellence initiatives.  
• STAKEHOLDER COLLABORATION: Collaborates with cross functional team to support action plans, facilitate the adoption of new practices, and champion a community of practice for continuous improvement across the organization.  

Qualifications