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Job Purpose and Impact

• The Support Staff, General HR Operations job assists with general routine human resources services spanning data administration, position management, learning administration, time and attendance, performance monitoring, benefits and other transactions to ensure the successful operations of the organization's human resources administrative services. Working under general supervision for routine administrative tasks, this job assists employees and managers by addressing questions and contributes to the completion of human resources services administration activities.

Key Accountabilities

• EMPLOYEE SUPPORT: Assists employees and managers, with guidance, by providing timely and accurate responses to employee questions and inquiries about employee benefits programs and human resources policies, including disability, health and life benefits, paid time off, and retirement plans.
• HR RESEARCH: Gathers data to assist in the preparation of reports measuring the effectiveness and quality of human resources services, including metrics related to responses to employee inquiries, and identifies opportunities for enhancing delivery.
• QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Assists with projects related to process optimization and standardization, including implementing accountability measures and processes to ensure compliance, and analyzing customer reported issues to determine root causes and propose solutions.
• HR SERVICES ADMINISTRATION: Supports or performs routine data entry into one or more systems and maintains accurate records and reports related to the leave of absence process, time and attendance, including updating and correcting human resources records, benefits and other records on a daily basis.
• PROCESS IMPLEMENTATION: Assists with the implementation of new hire, termination, and other employee lifecycle related processes, and reports on issues that may impact the implementation.

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Qualifications

Minimum Qualifications

• Minimum requirement of 2 years of relevant work experience. 
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications 

• Experience with UKG Pro.
• Proficiency in Power BI.
• Experience using AI-powered tools 
• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent HR diploma/certification may be considered.
• Familiarity with Canadian immigration processes, policies, and compliance requirements.
• Experience identifying and implementing HR process improvements to enhance efficiency and employee experience.
• Valid driver’s license

Job Information

This position is based in High River, Alberta Canada