Customer Support Specialist - Grower Service Centre
About Us
At Cargill, we’re challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a ‘zero harm’ safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It’s an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com
Job Purpose and Impact
As a Customer Support Specialist, you'll provide exceptional customer service and support to our grower and broker customers using your excellent communication and problem-solving skills. Your role will involve handling inbound and outbound calls, managing digital inquiries, and ensuring a high level of customer satisfaction. Additionally, you'll support our field team of Territory Managers, conduct proactive outbound calls, assist in purchasing grain, generate leads, and build strong customer relationships to drive business growth.
Key Accountabilities
- Respond to customer inquiries and issues promptly and professionally, providing accurate information and solutions. Ensure all customer interactions are logged and tracked for follow-up.
- Conduct proactive outreach to customers to offer support, gather feedback, promote services, and generate leads. Follow up on previous interactions to maintain engagement and build relationships.
- Manage and respond to digital inquiries via email and chat. Ensure timely and effective communication across all digital channels.
- Identify and resolve customer issues efficiently, escalating cases as necessary. Use problem-solving skills to find innovative solutions and improve customer experience.
- Work closely with other departments, including sales, marketing, and field teams. Share insights and feedback from customers to help improve products and services.
- Assist in the purchasing process by communicating with growers and brokers,
- Identify potential customers and generate leads through various channels, including outbound calls and digital communication.
- Perform other duties as required
Qualifications
Required
- Bachelor’s degree in a related field or equivalent experience
- Minimum of two years of related work experience
- Excellent Communication and presentation skills
- Able to build and maintain strong relationships
- Strong analytical, project management and problem-solving skills
- Ability to work independently and as part of a team
- Confident and articulate phone communications skills
Preferred
- Broad knowledge of Australian grains industry and regional locations
- Computer literate and Microsoft Office proficient
- Knowledge of Tableau and Power BI
- Knowledge of Sales Cloud CRM
- Innovation mindset
We Offer
- In return to your experience, we offer:
- A competitive remuneration package including performance incentive plan
- Autonomy and scope for career development
- The opportunity to work with some of the most talented people in the industry and inspiring leaders
- A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.
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