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Job Purpose and Impact

The Customer Service Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent experience
• Other minimum qualifications may apply

PREFERRED QUALIFICATIONS

• Having minimum 3-4 years of relevant or similar experience 
• Having experience in Continuous Improvement and Project Management
• Experience in using ERP system and involved in relevant project
• Having certification in Six Sigma would be advantageous and exposure in data digitalization, process automation will be added value