Customer Operations Supervisor
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Customer Operations Supervisor will help to maintain customer relationships and will serve as escalation point for service issues and run analytics for routine operations for the order management process. In this role, you will help drive customer focus and achievement of the company's sales and revenue objectives by delivering exceptional customer service.
Work in hybrid- at least 3 days per week in the office in Sofia, Bulgaria.
Key Accountabilities
- Manage a team of customer operations generalists and drive delivery of exceptional customer service. You are expected to learn and know the details of the system and processes.
- Assist in development and maintenance of strong, collaborative customer relationships through proactive engagement on low to moderately complex customer issues where escalation will likely be required.
- Analyze customer service issues and drive service level improvements through data analysis and insights and conduct root cause analysis on repetitive and common issues that reoccur.
- Explain established practices, policies and facts to team members and customers to collaborate on customer experience improvement areas.
- Influence the team to make better decisions to drive revenue growth and customer experience that follow established guidelines.
- Drive change and continuous improvement throughout the customer service organization.
- Other duties as assigned
- Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports.
Qualifications
Minimum Qualifications
- Minimum 5 years experience in a global company, with relevant roles influencing and dealing with a complex stakeholder landscape.
- Experience working in Customer Service.
- English and local Bulgarian language (daily work in both languages)
Preferred Qualifications
- 2 year of supervisory experience
- Knowledge of SAP system, advanced Excel
- Ability to work in a dynamic, changing environment
- Strong analytic skills
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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