Customer Service Generalist
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s animal nutrition and health business, where we improve animal lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.
Job Purpose and Impact
The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers
Key Accountabilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process clerical and administrative change requests following defined policies and procedures.
- Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
- Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- High school diploma, secondary education level or equivalent
- Minimum of four years of related work experience
Preferred Qualifications
- Customer service or order management experience.
- Experience with Service Cloud and Five9.
- Experience with NIS or SAP.
Position Information
- This is a hybrid job (office + home) in either Wichita, KS or Olathe, KS, or Wayzata, MN.
- Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
Equal Opportunity Employer, including Disability/Vet.
Linkedin Job Matcher
Find where you fit in at Cargill. Log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.
Sustainable
Cocoa
The Cargill Cocoa Promise is committed to securing a thriving cocoa sector for generations.
Inclusion
& Diversity
Our inclusive culture helps us shape the future of the world.
Life at
Cargill
Discover how you can achieve your higher purpose with a career at Cargill.